Frequently Asked Questions
Buying an electric bike should be simple and clear. In this section you’ll find answers to the most common questions about our e-bikes, how they work, charging, delivery, and warranty. Our goal is to make your experience with Cityfiets as smooth as possible.
Our Cityfiets electric bikes typically offer a range of 40 to 120 km per charge, depending on riding conditions, assistance level, terrain, and rider weight.
The batteries used in our Cityfiets bikes usually take 3–6 hours to fully charge, depending on the model and battery capacity.
No. Our Cityfiets electric bikes comply with European regulations and provide pedal assistance up to 25 km/h, which means no license or registration is required in most EU countries, including the Netherlands.
The high-quality batteries used in our Cityfiets bikes typically last 3–5 years or around 500–1000 charge cycles, depending on usage and charging habits.
Yes. All Cityfiets bikes can be used like a regular bicycle even without electric assistance.
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Yes. All our Cityfiets electric bikes include a manufacturer’s warranty covering the frame, motor, and battery, ensuring reliability and peace of mind.
Yes. We offer a return policy in accordance with EU consumer protection regulations. Please check our return policy page for full details.